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Moving the outside brown box

Hi,

We have some building work taking place at the moment and need to get the brown box outside moved as I believe this has to be on an outside wall? (we are building a porch around it). How do I go about arranging it to be moved? Incidentally the box door also doesn't stay shut and so could also do with replacing.

Many thanks

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Message 2 of 17
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Re: Moving the outside brown box

VM can do this for you at a cost of £99.

You can wait for staff to get to this thread and they can arrange it or try giving cs a call

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Message 3 of 17
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Re: Moving the outside brown box

Great, will call them, thanks for your help.

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Message 4 of 17
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Re: Moving the outside brown box


@philgeorge84 wrote:

Hi,

We have some building work taking place at the moment and need to get the brown box outside moved as I believe this has to be on an outside wall? (we are building a porch around it). How do I go about arranging it to be moved? Incidentally the box door also doesn't stay shut and so could also do with replacing.

Many thanks


I think the external connection box is normally on an outside wall as that is generally the easiest way to complete the installation.  If you subsequently build a porch or other extension, and can do so without interfering with the cables either to the box or to the internal connection, then I doubt it matters a lot that the brown box isn't on an external wall.

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Graham

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Message 5 of 17
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Re: Moving the outside brown box

Thanks Graham, our builders seemed to think it had to on an outside wall, hence the enquiry. I will ask the question of VM anyway and see if they can help.
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Message 6 of 17
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Re: Moving the outside brown box

Thanks for the post Philgeorge84.

 

Can we please confirm if you've organised this with the team since your post? 

 

Thanks, Emily.

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Re: Moving the outside brown box

Hi Emily,  afraid I haven’t been able to organise it, couldn’t find a number to call. Are you able to help?

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Message 8 of 17
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Re: Moving the outside brown box


@philgeorge84 wrote:

Hi Emily,  afraid I haven’t been able to organise it, couldn’t find a number to call. Are you able to help?


the first reply advised to call Customer Services.


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My Broadband Ping - spgray

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Message 9 of 17
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Re: Moving the outside brown box

Thanks, that’s really helpful. What number? I couldn’t find one, hence my reply. 

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Message 10 of 17
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Re: Moving the outside brown box

oh come on now.

i know this is a community "support" forum, but which is easier, type a post to ask here or using google to search for "virgin media contact number", which gives you the first result of https://www.virginmedia.com/shop/contactus and 0345 454 1111

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