Please advise the process I need to follow and the costs involved if I move my fibre junction box. In my house, it is currently connected to a wall under a bay window at the front of the house. I want the junction box so that it is mounted on an adjacent wall a fee feet away.
Can you please outline the options I have available.
I would like to proceed with this, get an engineer out etc. and I can see that the cost will be £99. It took a while for us to decide if it was going to be needed, and now I can see that it is.
Please advise next steps or call/email me, please, as there appears to be no way to book this via the website. (If there is form on the website, show me where it is and I can fill it in, if it exists!)
How? Surely there's a form I can fill in somewhere as (no offence) I don't want to get stuck in a phone queue when I should be at work. You have forms for fault reporting, with engineer availability calendars and all that, so I assumed there would be something similar for a request such as this.
Hi I think even waiting on here will come down to being advised that the dreaded phone is the answer, at least hopefully if you get the right person you can explain in detail exactly what you want. Regards Micky