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Live chat

I’m having trouble finding the live chat on my account 

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Re: Live chat

Hi @Amy871 

The live chat isn't available 24/7 as agents need to man the phones first as a priority.

When using a desktop PC or laptop then the live chat button is usually on the right hand side of the screen when available.

You can also click on a few of the headings on the following page 

for example Billing & payments, or Moving home, then select Broadband TV and Phone, then message us on the page that opens.


If you don't want to be tied up on the phone you could also try the text messaging service. Just send  a text with a  short description of the issue  to 07533 051809. Your message will go into a queue, then after speaking to an online bot you will be placed into a queue where  a representative will respond to you as soon as possible. It may take a few hours.


You can also call  150 from a Virgin landline, or 0345 454 1111from any other phone, or  freephone number 0800 052 0422

You can also post in the relevant forum with a description of your issue for online help.


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