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BIGAL5
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On our wavelength
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LOGGING ON

  Iam unable to log on, I changed my user name and password and received an acknowledgement to say that VM had confirmed it, but when I try to log on it says my user name/ password is not recognised.

I was able to access this community using exactly the same details, so why will it not allow my to log on to my account info.?

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newapollo
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Very Insightful Person
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Re: LOGGING ON

Hi @BIGAL5 

Some people, myself included have their plog ins saved in their browser.

If you don't clear those fields  then entering any other login information may result in it not being recognised.

The same can occur if it starts filling in a username/email address or password and their is a hard space at either the beginning or the end.

Have you tried using a different browser, or different equipment, eg a tablet instead of a PC?

Dave

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