on 05-04-2023 12:59
I have a Tado heating control system and a virgin 3.0 hub and am having difficulties with the Internet connection, which only appears to work if the firewall is turned off. I have spoken to Tado and they have run out of ideas. Has anyone got a potential solution?
on 05-04-2023 13:08
Make sure Child Safe is Disabled in the Virgin Media online account.
on 05-04-2023 13:29
Have checked and it is turned off.
on 05-04-2023 13:46
on 05-04-2023 14:27
Many thanks for the link but we have tried all those and they have not worked. The system did work until about a month ago so has there been an update thar has caused this and if so would a more up to date router be the solution?
on 05-04-2023 14:33
We have been on Hub 3 Software Version: 9.1.2208.100 for many months.
If you have eve used device pausing on the VM Connect app, go through the Hub's menus to see that is not the blocker here.
on 05-04-2023 14:49
Not sure what that is so I doubt I have used it. The bridge was connected just after Christmas and was working fine until about a month ago as I say.
on 05-04-2023 16:49
on 06-04-2023 01:01
You do not need any firewall mods for Tado, works on my router on a VLAN without problems. I do know that its Ethernet connection is only 10M, first device for absolutely ages that I’ve seen like this.