Been decorating the front living room, so I removed the broadband wiring now I can’t find them and the phone line also has gone down. Been with virgin media from over 8years. Have them a call to arrange for sumone to come out sort the phone line out, no problems got a call back in 30 min to arrange a date. All good. But when I ask if the can rewire the the broad band and tv all internal only may 2.5m of wire needed may not even that they said it will cost £99.99. Thought that was pricey given the fact for 9year loyalty with virgin my first call out for tv and broadband. Well might just wait till Feb 2021 go to sky instead. Any recommend what I should do? Might just do it my self.
Virgin use specialised cable that is designed to keep interference from Freeview, DAB & 4/5G phones that use the same frequencies as cable services, out of their cable system. Any non-standard alterations to wiring or improperly sealed connections risk messing up the entire streets connections. A situation for which you could be held liable.
As the problem you have was due to your actions & not a failure of their equipment or wiring then your rental does not cover the callout, so you will be charged.
Virgin BB TV Landline. Freeview/Freesat HD, Virgin Mobile, Tesco Mobile. Cable customer since 1993
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks