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Hub3

Can i purchase a new hub 3 router and if yes how? 

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Re: Hub3

No you can't.  They are only available to rent as part of a VM broadband package.

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Graham
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Re: Hub3

Why do you want one?


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Hub 3

My hub 3 is not working. Can i purchase another one

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Re: Hub 3


@Shmazdrak wrote:

My hub 3 is not working. Can i purchase another one


In that case you need to call in to the broadband faults line and report the fault.  The system will test your connection and then make the appropriate arrangements for the faulty hub to be replaced.

The numbers to ring are 150 free from a VM mobile or landline, or 0345 454 1111 from any other phone (chargeable as standard UK landline phone no.).

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Re: Hub 3

All VM equipment is “rented” it cannot be purchased. There is no cost incurred by the user for VM to fix faults. 


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Re: Hub 3

Hi Shmazdrak

Thanks for you post 

Sorry to hear your hub3 is not working

Can you please explain in a bit more detail why its not working

Whats happening 

Is this Wifi or Wired you are having issues with 

What are the lights currently showing

Have you checked to see if any faults are in the area  virg.in/service​​​​​​​

Gareth_L

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