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dextrious5
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Hub3 to hub2

If im unhappy with my pending vivid 350 broadband and superhub 3 can i downgrade to my previous vivid 200 service and reactivate my superhub 2ac which i will keep hold of? 

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Tudor
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Re: Hub3 to hub2

You will have to ask VM, call customer services. No non VM staff member on this board can give you a definite answer.


There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal
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Forum Team
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Re: Hub3 to hub2

Hello dextrious5,

 

I am sorry to hear you having some issues with your Vivid 350, can you expand on what has been happening? Thanks Joe_F

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Superuser
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Re: Hub3 to hub2

you should be able to keep the SH2 - best people to talk to are UK retentions

dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' - then "technical issues" - dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre

if you negotiated the upgrade then just cancel it and nothing should change 

____________________

Tony
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dextrious5
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Re: Hub3 to hub2

Thank you. 

If i have problem's when the upgrade hub 3 is installed i will post. 

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