Just joined the Virgin community after 25 years with BT.
I'm extremely happy with my new fast broadband package (M350), but find the supplied Hub 3 rather inferior to my old BT Smart Hub 2 for wifi.
My main computers are all on ethernet so no issues there, but the wfi signal around the house is much weaker, and our iphones on Virgin mobile are not connecting as well as they did with BT upstairs when using wifi calling
I bought an extender but it was rubbish and made things worse.
Just reading about the new Virgin Hub 4 which seems a massive improvement over the 3 I was suppled with, is there any way I can get the Hub 4
not played with any BT hubs but if you still have your old one it may be possible to use the wifi on that - you would need to log into it and turn off DHCP and set its internal ip address to 192.168.0.xxx - make the xxx a high[ish] number - 99 would do - if thats possible connect it to the hub3 and see what happens - use a lan port on the smart hub would be the correct port i think
all depends if you can change settings in the smart hub