Virgin Media Community

[soxer123]

I've got builders in and the splitter cable for my hub 3 has been damaged.

Am I right in thining it is a straightforward RG6 coaxial.  I am no expert, but I looked on Amazon and the ends of the lead I was looking at are a visual match for the one that the central pin has been bent and I can't straighten it.   Any asdvice really welcome as I am now having to tether my phone for internet til I sort it.

[-tony- · Accepted solution]

some cables from amazon and the like are said to be ok others not but all cables MUST be supplied by VM - so you need to book a tech - ring it in and just say theres a fault dont mention the damaged cable otherwise they are likely to charge you £25 as they will see it as a non fault callout

if its intermittent just disconnect the hub when you ring

[soxer123]

Thanks Tony i am ontoy VM now