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greyhoundlad
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How to get an engineer?

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Hello, it seems that for some reason someone has physically severed the wire that connects me to the internet! The affixed photo is of the mess that is my virgin internet connection outside the front of my flat! The wire on the right (connected to the splitter) runs up the wall to my flat (3rd floor) and the one on the left, I don’t really know! I don’t know how to arrange someone to come help me! 

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Buffer6
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Re: How to get an engineer?

Do you have a Virgin phone line?  if it is intact you can free phone 150  other means might be costly with waiting time.

Or 150 on a neighbours phone if they're with Virgin that way it's free

or wait until one of the forum team gets around to your post.  I think it will be costly to fix your connection again

It's wise to have home insurance for these things.

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