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PaulD5
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How do I live chat with a human?

I have intermittent wifi have followed the advice on the website and now need to speak to a human.  How do I do that?  150 just sends me a link to the website.  So frustrating!!!

longwayround
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Re: How do I live chat with a human?

When you are given the opportunity to receive a link to the website, do not accept. Eventually, you will be put into a queue to speak to somebody. You will be behind me and many others, I'm afraid. VM's customer service has gone from excellent to abysmal in the last few years.

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PaulD5
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Re: How do I live chat with a human?

Thanks.  I received an email and clicked on it.  Do I have to ring 150 again and get a new link and then not click on it?   I can’t believe I had to type that!  

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longwayround
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Re: How do I live chat with a human?

I am in the queue at the moment. I was told to press '1' if I wanted a link. I didn't press anything at that point and then the script moved on.