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How can Virgin Media attract any customers?

Virgin Media cannot be accessed by writing an Email to its Customer Service.

 

Contact must be made by Calling a Phone number

 

THIS finally I had to do to Order a connection. Like to say that I have been with Virgin Media since company began by taking over Cable Service in London (In London it is yet to give 1gb speed yet).

ANYWAY FOLLOWING IS THE TIME I HAD TO BE ON PHONE JUST TO GET A BROADBAND CONNECTION.

10/31/2020
04:57
03454541111 Called me
Call lasted for 44:28
10/31/2020
04:43 PM
Outgoing
08000643836 15:00
10/31/2020
04:21 PM
Outgoing
03454541111 06:00

Total time was 65 minute & 28 seconds.

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Message 2 of 22
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Re: How can Virgin Media attract any customers?

This kind of comment is getting thoroughly tiresome.  VM have experienced a catastrophic change in their ability to service their customer base because of the virus emergency. Their oversea call centres went off line because of Governmental action outside of the UK. Their UK call centre staff are now largely working from home and they have recruited or are recruiting a substantial number of new staff to make up the shortfall. This may have passed you by, of course.  Service levels have dropped, there is no denying. But to moan about not having an e-mail address to write to is not exactly helpful. VM haven't offered this facility for more years than I can remember. Because when they do it gets flooded out with trivia and stops the real issues being answered. 

VM have a text message service:

https://community.virginmedia.com/t5/Digital-life/When-and-how-to-use-our-messaging-service/ba-p/425...

which can be helpful. It is largely automated which some people find unhelpful (I'd tend to agree) but it is better than nothing. 

And yes VM have put on customers since the lockdown because their broadband offer is one of the better ones.

You just have to be persistent on the phone lines. 



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Message 3 of 22
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Re: How can Virgin Media attract any customers?

To VERY HELPFUL Person.

 

Good of you to take time on behalf of VM.

Unless VM feels pinch, Oceanful of Community is swimming nowhere.

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Message 4 of 22
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Re: How can Virgin Media attract any customers?

is the point of your post just to rant?
if so there are better places to do that.

-----------------------------------------------------------

My Broadband Ping - spgray

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Message 5 of 22
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Re: How can Virgin Media attract any customers?


@dmjoshi38 wrote:

To VERY HELPFUL Person.

I actually have a name , you know. My Forum status is not my name , Tuning in person whoever you are

 

Good of you to take time on behalf of VM.

You certainly know how to hit home hard with peurile, childish and supercilious comments. The time I spend here is my time to try and enlighten and and help. I do not work for VM and to suggest I do or that Iam their spokesman is frankly so stupid as not to require further comment from me.

 

Unless VM feels pinch, Oceanful of Community is swimming nowhere.

Why don't you join the directionless swimmers?


 



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Message 6 of 22
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Re: How can Virgin Media attract any customers?

How much you pay per month?

Isn't it strange that VM is giving 500mb connection only if you sign up for TV

And does not give 1gb connection in London from where it started its journey by buying ove NTL
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Message 7 of 22
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Re: How can Virgin Media attract any customers?

Good of you to reveal your real self
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Re: How can Virgin Media attract any customers?


@dmjoshi38 wrote:
How much you pay per month?

i pay the current advertised price for the M200 package, however what does that have to do with anything

@dmjoshi38 wrote:
Isn't it strange that VM is giving 500mb connection only if you sign up for TV

it's not strange, because it's not true

@dmjoshi38 wrote:
And does not give 1gb connection in London from where it started its journey by buying ove NTL

you think london should get everything first? the entitlement is strong with you.


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My Broadband Ping - spgray

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Message 9 of 22
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Re: How can Virgin Media attract any customers?


@dmjoshi38 wrote:
Isn't it strange that VM is giving 500mb connection only if you sign up for TV

Initially yes, but you can now get M500 for £62pm or M500 plus 5GB SIM for £47pm.


@dmjoshi38 wrote:
And does not give 1gb connection in London from where it started its journey by buying ove NTL

VM has turned on M1000 in London, I'm a Londoner and I can now get it.

--
Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection
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Message 10 of 22
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Re: How can Virgin Media attract any customers?

For my second connection I spent 65minutes & 28 seconds on phone.  The girl kept pushing me again and again to get Virgin SIM to get £15 reduction in monthly bill. 

Saw only Broadband available in Londoan was 35ombps

For 500mbps one must get TV.

1GB MBPS appeared no where and believe me I looked at website up and down many many times looking for a way to talk to VM in writing. Purpose of signing up here was just so VM guys would introduce a written way of ordering a new connection.

 

But I have wasted my time

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