This kind of comment is getting thoroughly tiresome. VM have experienced a catastrophic change in their ability to service their customer base because of the virus emergency. Their oversea call centres went off line because of Governmental action outside of the UK. Their UK call centre staff are now largely working from home and they have recruited or are recruiting a substantial number of new staff to make up the shortfall. This may have passed you by, of course. Service levels have dropped, there is no denying. But to moan about not having an e-mail address to write to is not exactly helpful. VM haven't offered this facility for more years than I can remember. Because when they do it gets flooded out with trivia and stops the real issues being answered.
I actually have a name , you know. My Forum status is not my name , Tuning in person whoever you are
Good of you to take time on behalf of VM.
You certainly know how to hit home hard with peurile, childish and supercilious comments. The time I spend here is my time to try and enlighten and and help. I do not work for VM and to suggest I do or that Iam their spokesman is frankly so stupid as not to require further comment from me.
Unless VM feels pinch, Oceanful of Community is swimming nowhere.
Why don't you join the directionless swimmers?
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For my second connection I spent 65minutes & 28 seconds on phone. The girl kept pushing me again and again to get Virgin SIM to get £15 reduction in monthly bill.
Saw only Broadband available in Londoan was 35ombps
For 500mbps one must get TV.
1GB MBPS appeared no where and believe me I looked at website up and down many many times looking for a way to talk to VM in writing. Purpose of signing up here was just so VM guys would introduce a written way of ordering a new connection.