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Hitron router turn off public ip

I have two business connections on hitron routers, both have static public IP's but we are have massive issues with the double NAT even using DMZ, this affecting vpn's and sip traffic.

I dont need the static IP really, is it possible to have the hitron router in dynamic public ip in modem mode? like the home hub,  how do i get this auctioned ASAP really affecting home workers

 

A

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Re: Hitron router turn off public ip

You can call virgin business to change to a static IP, when you have static IP modem mode becomes avalible 

I work for Virgin Media and my posts are my own opinions
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Re: Hitron router turn off public ip

Hello ineedbr, 

Thanks for signing up to our community forum page. 

Our Virgin Media community forum is here to assist residential customers with their products and services and I'm afraid we wouldn't be able to support with business account queries. 

No need to worry though as our business customer care team will be able to help you out if you contact them on 0800 052 0800. 

You can also find all of our alternative contact options for contacting Virgin Media Business through the link here.

Kind regards, 

Dean C
Community Moderator