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Hello what this mean? www.virginmedia.com’s DNS address could not be found. Hub 3

T1988
Joining in

Hello 

Two question like to ask if on in one post.
 We keep get below error on a white web page below.

www virginmedia.com ’s DNS address could not be found. Diagnosing the problem.

DNS_PROBE_POSSIBLE

Do I have to turn DNS on is IT in Hub, did DNS turn it's self off?

And 2nd question to I did look on here see if there is a printout or post about best setting for Hub 3
all I find is post about Red light on Hub3! Hub 3 still a good in 2023 don't know how long we that it.

Many Thanks 
 
1 ACCEPTED SOLUTION

Accepted Solutions

Client62
Legend

Using this link I can access the VM website :  https://www.virginmedia.com/  

We have use Hub 3 from winder of 2017, the hub menu settings we have modified for improved Wi-Fi stability are shown below...


Client62_0-1689525728997.png

See where this Helpful Answer was posted

3 REPLIES 3

Client62
Legend

Using this link I can access the VM website :  https://www.virginmedia.com/  

We have use Hub 3 from winder of 2017, the hub menu settings we have modified for improved Wi-Fi stability are shown below...


Client62_0-1689525728997.png

T1988
Joining in

Thanks I turned the Hub off for some time. 
used a phone see Status website show was ok in our postcode.

Thanks again

 

Client62
Legend

The Service Status link on the VM website is useful if an massive outage affects your service area i.e. thousands of internet and TVs are down.

A better option that can get you down to your street is 0800 561 0061 - it is an automated service.