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Gone away form recieved

Joining in


I have just moved into a flat. I was meant to have my virgin media WiFi router and TV box delivered today, but they haven’t been delivered.

Instead, I received an email to say my ‘Gone away form’ had been received, even though I haven’t completed any ‘gone away’ form. 

Can someone please reply back to me with some help and tell me what I should do ? 

many thanks 


Forum Team
Forum Team

Hi @emilystroud 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you


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Yes please 

Very Insightful Person
Very Insightful Person

Sounds to me that a gone away form was received, possibly late, from the previous tenant and has got confused with your order. VM should easily be able to sort it out, but due to the new year I would not expect your hub until the end of next week at the earliest.

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2