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Fibre at neighbour, not at mine

Hi.

Want to move from BT to Virgin for broadband.  When I enter my postcode and select my address it says fibre not available.  If I go back, enter the same postcode and select the address next door (under the same roof) it says fibre available.  Anyone know what could be wrong? 

 

Thanks.

 

Eliot.

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Re: Fibre at neighbour, not at mine

some addresses become unserviceable due to engineering problems or costs to supply

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Re: Fibre at neighbour, not at mine

Could also be oversubscribed in your area. 


Tudor
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Re: Fibre at neighbour, not at mine

Hi, if you PM me your Postcode and house number, I will look into this for you.

 

Regards

Rich

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Re: Fibre at neighbour, not at mine

Please could someone possibly get back to me about this too? I am having the same problem and have tried to get Virgin Media here for nearly 6 years. Some have already got it here we just keep on being missed all the time and the neighbour opposite us has never been cabled (like us) is going to be dug and cabled etc...  after the virus and Virgin didn't bother to ask if we would like it. I am really upset about it all as the services here are not very good. 

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Re: Fibre at neighbour, not at mine

Can you pm me your postcode and house number, will have a look for you

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