https://www.virginmedia.com/help/moving-home-faqs
What happens with my contract when I move?
If you don’t change your services when you move, your contract will continue as normal. If you do change your services, you’ll be subject to a new minimum term as per the terms of your new agreement.
https://www.virginmedia.com/shop/the-legal-stuff/terms-and-conditions-for-fibre-optic-services
Section O:5
Where we have agreed with you to continue providing the same services that you received at your current address to your new address and this is during any minimum period, then that minimum period will continue at your new address (for example, where your services are on a 12 month minimum period, if you move during month 7 of your minimum period, the remaining 5 months of your minimum period will apply for those same services being provided at your new address). Where we have agreed with you to change the services you receive at your new address then a new minimum period may apply for those services and the service start date for that new minimum period will be the date that the equipment is installed at your new address.
In effect your contract package should have stayed exactly as it was, including account details, contract price, contracted services, email addresses et all. If you didn't change any of your services your minimum contracted period should also have been carried forward.
If you changed any of your services the same should apply but with a new minimum period being applied.
Sadly it will probably take a phone call to VM to get it sorted out. Good luck with that.
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