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Bromz83
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External cable cut

Hi all

 

Having a driveway done and the contractors have cut the cable by accident.

Can Virgin reconnect? Any advice?

 

Thanks

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spgray
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Re: External cable cut

yes they can, you'll need to call CS and report the issue.

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My Broadband Ping - spgray

Bromz83
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Re: External cable cut

Cheers. Been trying to for the last 70 mins or so

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-tony-
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Re: External cable cut

they might want to charge you £99 - depends very much on the agent - they might also want to repull the cable which could stop the drive work or maybe it would be possible to route it a different way

either way you need to speak to the contractor - if they repair it it would be a gel box - these can be permanent but not wise to bury under a drive - if they want a repull i dont think that will happen quickly

____________________

Tony