Menu
Reply
Mike4185
  • 1
  • 0
  • 0
Joining in
1,134 Views
Message 1 of 4
Flag for a moderator

Extension

We're getting a home extension and creating a new room for our daughter. Hoping to extend our virgin cabling into new room to get access to all our channels/wi-fi etc

Looked online but couldn't find any obvious area to request Virgin to come out and do work. Anyone done this and can.offer advice?

 

0 Kudos
Reply
Andrew-G
  • 10.08K
  • 1.62K
  • 4.54K
Alessandro Volta
1,122 Views
Message 2 of 4
Flag for a moderator
Helpful Answer

Re: Extension

You can try calling in, and booking a "non-fault call out", which will be £25 (and usually well worth it), or if you hold on here the forum staff may be able to book one for you, but can sometimes take a few days for them to get round to replying.

0 Kudos
Reply
goslow
  • 3.61K
  • 516
  • 1.33K
Community elder
1,120 Views
Message 3 of 4
Flag for a moderator

Re: Extension

£25 for a non-fault call out to deal with the wiring to provide another connection in your new extension

https://www.virginmedia.com/shop/the-legal-stuff/priceguides

but presumably you also need some further VM equipment as well for TV, unless you are planning to relocate existing kit to the extension. The wi-fi is provided by the VM hub and you only have one of those per customer so wi-fi coverage will depend on where your existing hub ends up being based relative to the extension and the other rooms in your home.

You can phone in to book the cabling work. Forum staff on here can also arrange that but they don't often visit this 'Tech Chatter' forum.

0 Kudos
Reply
Roger_Gooner
  • 7.99K
  • 523
  • 1.51K
Alessandro Volta
1,086 Views
Message 4 of 4
Flag for a moderator

Re: Extension

I see this as a multiroom, not a non-fault call out .

--
Hub 3.0, TP-Link Archer C8, TP-Link TL-SG108S 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection
0 Kudos
Reply