Ive had issues for a few weeks now with my broadband dropping out on and off each and every day.
I did the online fault checks and was advised and linked to arrange an engineer visit.
At a loss to me I have had a full morning off work to wait for the engineer whos time slot was between 8 and 12 in the morning. Sadly it was a no show from the engineer.
I am very disapointed and tried calling virgin media but never getting through to a human. I can no longer waste my time and money and wish to cancel my service but even that is difficult as I can not get through to anyone.
if I arrange for another company to install broadband for me and just stop paying my bill would this be acceptable?
Sorry for any confusion around the tech-visit. I was able to locate your account and can't see one was ever arranged to be honest - did you receive confirmation that the visit was set to go ahead?
Checking the services I'm not able to identify any obvious issues. Is this impacting wired connections as well as WiFi?
If so, please upload your Hub/network connection details so we can check to see if there is a problem there. If you're unsure how:
In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) and hit return. Click on the “router status” icon at top right (SuperHub2) or the text at bottom-middle of first page up (Hub3) and then copy/paste 3 full sets of data onto here – from the downstream, upstream, & network logs pages. Please don’t include personal data or MAC addresses - if you copy/paste the data the forum software should blank them out for you.
Thanks for the replies. I've tried again to get an engineer booked but unable to reach a human. Not able to book an engineer as it does not give me the option. Its all well Monitoring my connection but it helps no one if you can't get any help even when it shows faults.
what faults have you got - be more specific and you may get help here - as asked above
log into hub3 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream