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Engineer needed, damaged cable

Hi, builders who are resurfacing my driveway cut my virgin cable this morning and I now have no TV or internet.  Can someone please advise how I register this issue and how soon I can get it fixed? I've tried ringing the support line but it just cuts me off. Like most of us I work from home now so loss of internet is a huge problem. The cable had no protection around it and was simply laid below/between the flagstones - I don't feel I should have to pay for the work in this case.  Thanks

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Re: Engineer needed, damaged cable


@libbyh007 wrote:

Hi, builders who are resurfacing my driveway cut my virgin cable this morning and I now have no TV or internet.  Can someone please advise how I register this issue and how soon I can get it fixed? I've tried ringing the support line but it just cuts me off. Like most of us I work from home now so loss of internet is a huge problem. The cable had no protection around it and was simply laid below/between the flagstones - I don't feel I should have to pay for the work in this case.  Thanks


Try texting on 07533 051 809.

Generally you are not charged for broken/damaged cables.

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Re: Engineer needed, damaged cable

Thanks carl_pearce - much appreciated. I'll give that a try.

 

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