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AlisonPG
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Engineer Appointment Cancelled

After spending 3h on the phone last week I managed to schedule an engineer appointment for tomorrow, so the wall box inside the house can be moved. My speeds are atrocious too.

I just got a text “Hi. This is a message regarding your tech visit. Due to the current Lockdown situation, we are putting the visit on hold. We will get in touch with you again on “ and that’s it.

I’m so frustrated. This is work I need doing in advance of other work. Due to T&C’s I can’t get anyone else to do it, I really wish I could. The lockdown was in place last week and now it’s the reason for a last minute cancellation? I feel sick at the thought of having to ring customer services again, it was such a bad experience last week...

Any tips? Either on how I get a rescheduled appointment or how I can cancel quickly and get a different supplier? 

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apcyberax
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Re: Engineer Appointment Cancelled

yah Vm won't do non-urgent works. That's down to government guidelines.
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AlisonPG
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Re: Engineer Appointment Cancelled

I could understand that, but why did they book it in last week and wait till the night before to cancel? It’s urgent to me too 😞