Menu
Reply
giffordr82
  • 3
  • 0
  • 0
Joining in
817 Views
Message 1 of 4
Flag for a moderator

Disable SIP-ALG

I need Virgin to switch off SIP-ALG on my superhub 3..

 

I do not want to have to go through the expense of a wi fi router and setting the superhub 3 to modem mode as this is only a temp measure due to having to work from home during the lock down./ self isolation..

 

Tried getting through using 150 but have waited 45mins before giving up..

 

Is it possible for someone from Virgin to get back to me please?

 

Thanks

 

0 Kudos
Reply
spgray
  • 2.39K
  • 139
  • 341
Problem sorter
815 Views
Message 2 of 4
Flag for a moderator

Re: Disable SIP-ALG

has been discussed at length in other threads.
it's not possible to do this on the virgin hub.

you will need to use third party routers to disable it.

-----------------------------------------------------------

My Broadband Ping - spgray

0 Kudos
Reply
legacy1
  • 17.1K
  • 733
  • 1.71K
Alessandro Volta
770 Views
Message 3 of 4
Flag for a moderator

Re: Disable SIP-ALG

VM slow to add such a option in the hub it took years to add it in the super hub 1 but never added it in other hubs...I think the hubs never had SIP-ALG enabled to begin with...but if you want to prove that wrong you need to get your own router and see if the option makes a difference.

---------------------------------------------------------------
0 Kudos
Reply
giffordr82
  • 3
  • 0
  • 0
Joining in
738 Views
Message 4 of 4
Flag for a moderator

Re: Disable SIP-ALG

Thanks for the reply.. Yea I know Virgin enable this as we have customers on it currently and have to go through the rig morole of disabling.. Doesnt help you cant get through to them and when you eventually do the tech support guy hasnt a bloody clue.... grrr Virgin really does suck with customer support..

0 Kudos
Reply