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Sue212
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Damaged external junction box

An animal has been digging where my Virgin cable reaches my house. It has dislodged the cover to the external junction box on the wall. I have replaced this but it is not very secure and I am concerned about the wires. At the moment my phone and broadband are working but I think the wires need securing in the box and the cover of the box needs securing in place. 

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Tom_F
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Re: Damaged external junction box

Hi Sue212, thanks for your post.

 

Just to clarify - is it the brown omnibox on the outside wall of your property that you're referring to?
If so, we can get that replaced for you, no problem. I'll send a PM shortly to confirm a few details & hope to hear back from you soon.

 

Tom 

 

 

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Sue212
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Re: Damaged external junction box

All sorted thank you. Very impressed with quick response and resolution of the problem. Have sent you a PM Tom. 

Tom_F
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Re: Damaged external junction box

Really glad to hear it's all sorted now Sue212, thanks for popping back with the update - don't hesitate to get back in touch if there's anything else at all. 

 

Tom

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lbrierley1
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Re: Damaged external junction box

Hi 

The junction Box is wide open and exposed again on Lansdowne Drive. No D25515

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Paul_DN
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Re: Damaged external junction box

Hi lbrierley1,

 

Thank you for reaching out to us in our community, thank you for bringing this to our attention.

 

Regards

 

Paul.

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THutchinson30
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Re: Damaged external junction box

Hello

 

The brown junction box on the outside of 31 Batchelor Street, London, N1 0EG is damaged. Please can this be fixed as the wires are completely exposed? 

Thank you. 

Tom 

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Jodi_S
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Re: Damaged external junction box

Hi THutchinson30,

 

Thanks for posting and welcome to our community. Can I just clarify that you're reporting the brown omnibox box on the wall of your property has broken and need replacing?

 

If this is correct please let me know and I will pop you over a private message to take some more details from you.

 

Kind regards Jodi

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THutchinson30
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Re: Damaged external junction box

Hi Jodi

 

that’s  exactly right. 

thanks 

 

Tom 

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Jodi_S
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Re: Damaged external junction box

Thanks for coming back to me Tom, really appreciate it. I will pop you over a private message to confirm the details with you. Click on the purple envelope to accept the chat.

 

Kind regards Jodi.

 

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