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Davered98
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Cut through cable - shielding

My father in law has just mistakenly cut through our virgin cable (when it was installed it was left loose on top of the soil amoungst shrubbery) so we’ve lost all services.

The problem is my husband and I are shielding and totally dependant on WIFI for working.

I can’t find a number or any other way of getting in touch with Virgin, can anyone help? I’m at a total loss of what to do?

thank you in advance 

 

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spgray
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Re: Cut through cable - shielding

150 (VM Phone) or 0345 454 1111 (any other phone)

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My Broadband Ping - spgray

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jbrennand
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Re: Cut through cable - shielding

As said.... Call it in on 150 (VM Phone) or 0345 454 1111 (any other phone).

Calling at 08.00 midweek -- is the best time - although people are still reporting getting through fine at other times with no long waits.

You can also text them on 07533 051809 – not sure how successful that will be but replies may take longer

A VM person should pick this up here and respond, but it can take several days.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Davered98
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Re: Cut through cable - shielding

Thank you so much, we used your suggestions and have an engineer coming on Friday.

very much appreciated John

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