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Cut through cable in garden

Hi,

My cable was cut through with light digging in the garden, it was only 2 inches under the grass and not ducted or any markers or anything, this was put in before I had the house.

I have no services now, can't get in contact by phone and no option to book an engineer on the website.

Also going from similar posts will it be a non charge fault especially given the installation details above.

Thanks 

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Re: Cut through cable in garden

Good Morning @DogGod1989 

 

Thank you for taking the time to reach out to us and a very warm welcome to the forums.

 

I will be more then happy to take a look into this for you. 

 

I will drop you a PM so that I can get some information. 

 

Kind regards 

Zak_M

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Re: Cut through cable in garden

Good Afternoon @DogGod1989 

 

 I have just heard back from the AFM who has informed me that they visited today and have resolved the issue, are you able to confirm this for me? 

 

Kind regards,

Zak_M

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Re: Cut through cable in garden

Hi Zak,

Thank you very much, it has been resolved now and repaired.

Thanks

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Re: Cut through cable in garden

Brilliant, Supper glad to hear that. 

 

If we are able to assist you going forward then please do pop back 🙂 

 

Kind regards 

Zak_M

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