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Plane1975
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Cut cable

I can’t get hold of anyone at Virgin.  No response from customer service. Does anyone know how to repair a cut cable which is in my garden ?

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spgray
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Re: Cut cable

call CS and report the issue.
best time is in the morning around 8am.

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My Broadband Ping - spgray

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Anonymous
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Re: Cut cable

you need to report it to vm. you can wait for staff here but this will take upto a week
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Plane1975
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Re: Cut cable

Thanks for the response. Problem is it’s impossible to get hold of anyone 

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spgray
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Re: Cut cable

it's not impossible, as i suggested call first thing in the morning.

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My Broadband Ping - spgray

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Anonymous
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Re: Cut cable

I text VM on 07533 051 809 over the weekend and they responded the next day so not impossible.

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