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Connect App Issues

I installed the Virginmedia Connect App and whatever I do it won’t connect to my Superhub 3.

I’ve rebooted my phone and the hub and no matter what I do the app won’t connect and I get the oops try again.

on the verge of deleting the app unless anyone can help.

 

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Re: Connect App Issues

Hi Stanl.

 

Thanks for reaching out and sorry to see that you're having issues with our Virgin Media Connect app.

 

Have you tried to uninstall and reinstall the app and see if it helps? Can you also help me do all these checks here and see how it goes?

 

If it doesn't help, we'll be more than happy to take a closer look into this and we can do this via online chat.

 

Let us know how you get on.

 

Rule_C

 

 

 

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Very Insightful Person
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Re: Connect App Issues

You also must be on your home network in order to connect. You cannot connect from any other WiFi connection INCLUDING the public WiFi Hotspot your own hub is transmitting.

Virgin BB TV Landline. Freeview/Freesat HD, Virgin Mobile, Tesco Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Re: Connect App Issues

I have installed and then deleted an reinstalled several times and have been unable to connect and getting please try again in a few moments message for last week I have tried everything and have emailed customer services but haven't had a reply in days please help!

i am connected to the broadband and i really have tried everything

 

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Re: Connect App Issues

Hi Jaynedolan81, 

Thanks for your post and welcome to our community. 

Really sorry you're having some issues with the connect app, it's not what we like to hear. 

Can you confirm if you're a Virgin Media or Mobile customer? Do you know if you're using cable or mobile details to log in?

 

Can you confirm the email address you used to contact our team or do you mean the web form online? 

 

Emma_C - Forum Team
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Re: Connect App Issues

Hi I’m a Virgin media customer

logging in with cable login details

and the last question you asked I can’t remember now, I have cancelled my contract now but I have 2 weeks remaining and I’d like to use the connect app still for those two weeks if you can help me sort it 

thank you

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Re: Connect App Issues

Hi jaynedolan81,

 

Thanks for coming back to us, what issues are you having using the app please? 

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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