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Vani935
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On our wavelength
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Message 1 of 5
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Can't upgrade to a Hub 3 as I can't access the store

on ‎27-06-2020 14:34

We have an old Hub which is a Hub 2ac and are eligible for a free upgrade, problem is I can't even access the store and the hub is getting a bit slow. Please fix the site! 

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John_GS
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Message 2 of 5
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Re: Can't upgrade to a Hub 3 as I can't access the store

on ‎27-06-2020 17:27

Hi Vani935

 

Thanks for posting and welcome to the community. I'll be happy to assist with the ordering of the hub via PM

 

Kind regards,

John_GS
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John_GS
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Re: Can't upgrade to a Hub 3 as I can't access the store

on ‎28-06-2020 13:12

Thanks for joining me on PM Vani935,

 

Just to update the thread, the new hub has been ordered.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Tudor
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Message 4 of 5
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Re: Can't upgrade to a Hub 3 as I can't access the store

on ‎28-06-2020 22:58

Unless you are going for a speed lift over 200 it’s best to stick with what you have. The Hub3 is rumoured to be a lot worse in the WiFi area than its predecessors. 


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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Graham_A
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Message 5 of 5
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Re: Can't upgrade to a Hub 3 as I can't access the store

on ‎28-06-2020 23:37

@Tudor wrote:

Unless you are going for a speed lift over 200 it’s best to stick with what you have. The Hub3 is rumoured to be a lot worse in the WiFi area than its predecessors. 

That's the problem with rumours.  No difference in my experience and I have used all the VM hubs so far, except the latest Hub4, which isn't available in my area yet.

 

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