on 14-09-2023 11:59
I’ve tried everything! Can’t connect my vacuum. It worked on my last router with sky.
I also have another Wi-Fi thermometer and that also wouldn’t connect.
Anybody else have this problem of even better a solution?
on 14-09-2023 12:22
I use my virgin hub as a modem, and my wifi/router is a Netgear, but I spent an hours trying to get my robo vac connected. After trying various permutations, and using it without wifi for the day, (on mine just pressed power on a second time momentarily), it was amazing. Next day, tried the Wifi connection again and it worked first time, and has been rock solid since. I followed the instructions on mine given to the letter. Hope you can get yours working, my wife and I both love it more than the dog!
14-09-2023 15:00 - edited 14-09-2023 15:00
Generic devices, such as a robot vacuum and a thermometer, often only have wi-fi capabilities on 2.4 GHz.
VM's hubs, by default, use the same network SSID name for 2.4 GHz and 5 GHz. This sometimes causes problems for those devices.
Things you can try might include ...
Temporarily turn off the 5 GHz wi-fi on the VM hub. See if you can connect your devices then, once connected, turn the 5 GHz wi-fi back on again.
Alternatively, a variation on the same idea is to give each SSID a separate name e.g. VM####_2 and VM####_5
To change these settings you have to turn of 'Smart' wifi / 'Wifi Optimisation' IIRC
If you are using VM's pods, I think you have to keep a shared SSID name and the 'Smart' wifi otherwise the pods don't work. So if you are using VM's pods the above suggestions won't work for you.