Virgin Media Community

[Buxb1]

I need to contact Virgin because trying to do so online is just returning the dreaded 'Oops, something went wrong message' but I'm not prepared to sit on the end of a phone listening to elevator music for an hour or more. That said, I've just wasted at least half on hour trying to find the live chat option with no success. Can anyone help please?

[JitteryPinger · Accepted solution]

Live chat is currently unavailable due to operators working from home, best way to access customer service is by phone, or depending on the issues it may be able to be resolved here.

Alternatively I can offer the number for the text service 07533 051809 (Home Services)

[Buxb1]

Thanks Matt. It's an account issue rather than a service issue so I guess that I have no choice but to sit on the end of a phone for a very long time.

Many thanks for your help. 

[JitteryPinger · Accepted solution]

Yep unfortunately, or try the text service.

If it can wait another day, then call at 8am sharp when they open to avoid the queues

[Buxb1]

How does the text service work please? Do I simply text my question to that number?

[Buxb1]

Got it now thank. Am talking to a bot. 🙂

[JitteryPinger]

Yes, and then it will guide you through a few basic questions and then will add you to queue and will text when operator is nearly ready and then ready to chat.