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EmmaRollson
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Cable exposed in garden

Hello, we have moved into a property and started renovating the garden. When removing the knee high weeds we have come across a green cable which has not been buried correctly. 

we are putting in a boundary wall and do not want the cable to be damaged as I believe this belongs to virgin media/diamond cable. It is also a trip hazard.

Anyone know how we can go about getting this sorted?  

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spgray
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Re: Cable exposed in garden

are you a virgin customer? if you are then just call CS and report the issue.
if you aren't then if will be more difficult.

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My Broadband Ping - spgray

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David_Bn
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Re: Cable exposed in garden

Good Afternoon EmmaRollson,

 

Thanks for your post on our Community Forums and a very warm welcome to you!

 

Sorry to see that we've not been able to bury the cable deep enough for you.

 

We'll be able to have a member of our team round to have this resolved for you, check out the purple envelope in the top right hand corner for a PM from me, and I'll seek to take some details from you

 

Kindest regards,

 

David

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