Cable con 4.9 Replacing the virgin media cable from the outside box to inside the house

[Dafunkbass]

Hi

I recently accidentally drilled a hole and shaved the virgin media cable causing the internet to work intermittently. Thankfully it’s working ok now but if I don’t dare touch the cable for fear of taking the internet down.

I looked online for a replacement cable and it looks like there are replacements but which one should I get is the question.

The cable that has been damaged is the one that attaches to the main outside cable to inside to the switcher box. It’s a tiny cable that says cablecon 4.9 written on it. 

Does anyone know if virgin sell a replacement or know where I can get one?

thanks

[newapollo]

Hi @Dafunkbass 

I'm afraid you aren't allowed to replace/repair VM equipment and cabling. You will need to contact VM Faults and book a tech visit. 

Call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) 

When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc

Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and resolve the problem.

[Roger_Gooner]

VM will charge £25 as it's your fault.