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Adamknopf
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Cable broken

Hi,

The cable from the street to my house has been severed. I have booked an engineer to come out but not sure if they will be able to fix it. Can all engineers do that or does it need to be a specific engineer. If so how do I make sure it’s the right one. 

Thanks,

Adam

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spgray
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Re: Cable broken

you have no ability to make any type of engineer come out.
virgin will send an engineer to look at the damage and if they are able to repair it there and then they will.

if it require digging etc then it will need to be escalated and check if permits are required and then booked.

if you cut it yourself whilst gardening then it'll most likely be fixed on the first visit.

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My Broadband Ping - spgray

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