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Cabinet Problem

There would seem to be an on going problem with the cabinet in our area (post code SG127DS)

This has been on and off for a few month now.

That said this last week has been a nightmare as the internet in mine and my neighbours house has been down more then up, (i have been keeping a log).

How do you go about getting someone to come out and fix this issue properly.  The last engineer that came round and patched the problem told my neighbour it was one of the worst cabinets he has ever seem.

Is there a separate team that needs to get involved, going through the help desk is a complete waste of time.

Any help would be much appreciated.

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Re: Cabinet Problem

Hi

Im going to PM you for some further details so i can pass it on to our network department.

Thanks

Craig

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I am a serving Field Technician at Virgin however all responses on here are based on my experiences in the field alone and my own equipment at home and should be taken as such


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Re: Cabinet Problem

I'm no engineer but this would appear to be the cabinet in question.

Cabinet2.JPGcabinet.JPG

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Re: Cabinet Problem

Speaking to most of the street (from a distance because of COVID), it would appear they are all out as well.

Not sure if you can see the picture i have posted?

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