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simac75
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Builders have cut through cable

How do I get my cable fixed? Builders have cut through it. How much will I be charged for this?

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DJ_Shadow1966
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Re: Builders have cut through cable

Hello

There should be no charge as it is an accident.

I have escalated to the VM forum team, somebody will be along in this thread to resolve it for you.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Tom_F
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Re: Builders have cut through cable

Hi simac75, thanks for getting in touch.

 

Really sorry to hear about what happened with your cable. I'll get in touch via PM so we can arrange to have this fixed - just look out for the purple envelope please.

 

Tom 

 

 

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Tom_F
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Re: Builders have cut through cable

Thanks for getting back to me simac75 - please let us know how this goes or if there's anything else we can help with from here.

 

Tom 

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