Hi. My brown outside box is broken with wires exposed, can this be replaced please?
This will need a VM technician to attend.
Two options to book an appointment.
The numbers to ring are 150 free from a VM mobile or landline, or 0345 454 1111 from any other phone (chargeable as standard UK landline phone no.). Select broadband faults,
or if you have a mobile phone with internet access via WiFi or mobile data you could try the text message service.
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