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Lisa001
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Brown outside box broken

Hi. My brown outside box is broken with wires exposed, can this be replaced please?

 

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Graham_A
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Re: Brown outside box broken

This will need a VM technician to attend.

Two options to book an appointment.

The numbers to ring are 150 free from a VM mobile or landline, or 0345 454 1111 from any other phone (chargeable as standard UK landline phone no.). Select broadband faults,

or if you have a mobile phone with internet access via WiFi or mobile data you could try the text message service.

https://community.virginmedia.com/t5/Digital-life/When-and-how-to-use-our-messaging-service/ba-p/425...

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