Hi, I hope you can help.
I was a virgin media customer for years before I moved out of my family home and cancelled the contract. My parents have passed away and I am now renovating the house. The Virgin Media box on the front of the house unfortunately has been damaged by weather, or maybe vandalised, and the wires are exposed as there is no cover.
I was hoping you could help me get it repaired. I am no longer a customer and am finding it hard to get in contact with someone from virgin media through the online chat and can find no phone number.
Thank you for reaching out to us in our community and a warm welcome to you, I am sorry to hear you are having issues with your omni box on the wall and to hear about your loss of your parents .
So I can help and arrange for the box to be repaired/ replaced further I will send you an invite into a private chat, please click on the purple envelope to accept.
I have the same problem as many others here. My outdoor brown box is hanging off the wall and there is no way to secure it leaving the wires exposed
I've had a look on Amazon for a replacement box but they are not available. Any ideas how I can fix this and make it safe?
We have a brown Virgin cable box outside the house but the cover is missing and the cables are exposed. We are not Virgin customers - please can you let me know how to get a replacement cover as we have 3 young children and it looks dangerous with the cables exposed etc.