Hi @Roystar30
The Forum Staff very seldom look in the chatter forums.
I'm guessing you are referring to a mobile device.
If so you need to post in the Virgin-Mobile Forum
The following two sections may also help
https://www.virginmedia.com/help/mobile/repair-virgin-mobile-phone
https://www.virginmedia.com/help/mobile/virgin-media-protect
DaveI don't work for Virgin Media.
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