3 weeks ago
The outdoor grey/white box is broken and the cabling is exposed. Could an engineer come out and repair/replace it please?
2 weeks ago
Hi there @JonesThePhoto
Thanks for your post and welcome to the community.
Sorry to hear about this cabling exposed. Just to clarify - is this on the outside of your home or is it one of the large cabinets on the street?
If on the street please can you advise of the location by confirming the postcode and the closest door number for that cabinet. If the doors are open there may also be a reference number there too.
Hollie - Forum Team
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The box is on the outside of my home (not a street cabinet).
No worries @JonesThePhoto - I've been able to locate your account and book an engineer to get this sorted for you. You will be able to view this appointment here to see if it's suitable.
Let me know if there is anything else we can help with 🙂
Fab! Though the link to check the appointment takes me to a Virgin Media error page 😕
If you log into My Virgin Media at the top of the page and navigate as on the screenshot you should be able to track the appointment
a week ago
Engineer came today and resolved the problem! Great service!