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Broken outdoor box - engineer required

Hello,

The outdoor grey/white box is broken and the cabling is exposed. Could an engineer come out and repair/replace it please?

Best,

Paul

 

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Re: Broken outdoor box - engineer required

Hi there @JonesThePhoto 

 

Thanks for your post and welcome to the community. 

 

Sorry to hear about this cabling exposed. Just to clarify - is this on the outside of your home or is it one of the large cabinets on the street? 

 

If on the street please can you advise of the location by confirming the postcode and the closest door number for that cabinet. If the doors are open there may also be a reference number there too. 

 

Thanks, 

 

 

Hollie - Forum Team


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Re: Broken outdoor box - engineer required

Hi Hollie!

The box is on the outside of my home (not a street cabinet).

Thanks!

Paul

 

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Re: Broken outdoor box - engineer required

No worries @JonesThePhoto - I've been able to locate your account and book an engineer to get this sorted for you. You will be able to view this appointment here to see if it's suitable. 

 

Let me know if there is anything else we can help with 🙂 

 

Thanks, 

 

 

Hollie - Forum Team


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Re: Broken outdoor box - engineer required

Hi Hollie,

Fab! Though the link to check the appointment takes me to a Virgin Media error page 😕

Paul

 

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Re: Broken outdoor box - engineer required

Hi JonesThePhoto,

If you log into My Virgin Media at the top of the page and navigate as on the screenshot you should be able to track the appointmenttracking.jpg

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Re: Broken outdoor box - engineer required

Engineer came today and resolved the problem! Great service!