- I received a new hub 5 on Wednesday but it us broken already. Worked at first but now no power. Is tgis something i can get virgin to handle as i already had to pay for this one?
You need to phone it in as a fault/'total loss of service' for VM to remedy.
Once you have done that, keep a track of VM's efforts/timescales to resolve as you will potentially be eligible for compensation for a TLS
Sagemcom have excelled this time. - They always were a maker of garbage gear.
The later hardware version of the Hub 5 has all the firmware faults of the first but now regularly fails within a week.
The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.