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Maira
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Broken external virgin media brown box

My virgin media external box fixed to the outside wall of my property is broken with loose wires, and is connected to my neighbours brown box. Can you please:

- replace and fix my brown box

- resolve/remove the connection to my neighbour.

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Maira
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broken external brown box

The external virgin media brown box outside my property is broken with loose cables everywhere. It is also connected to the my neighbours brown box. I would like my box fixed and the connection to my neighbour removed/resolved.

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Maira
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Broken brown box

The brown virgin media box fixed to the outside wall of my property is broken with loose wires, and is connected to my neighbours brown box. Can you please:

- replace and fix my brown box

- resolve/remove the connection to my neighbour.

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spgray
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Re: Broken external virgin media brown box

call CS and report the issue.

-----------------------------------------------------------

My Broadband Ping - spgray

Maira
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Re: Broken external virgin media brown box

Thanks for your reply spgray,

Forgive my ignorance, but who is 'CS' and do you have a number for them?

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Graham_A
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Re: Broken external virgin media brown box

CS = Customer services

The numbers to ring are 150 free from a VM mobile or landline, or 0345 454 1111 from any other phone (chargeable as standard UK landline phone no.).

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Emily_G
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Re: broken external brown box

Thanks for the post Maira and welcome to our community.

 

I've booked the next available engineer appointment in your area using your forum information. 

 

You can look at this and reschedule if needed on your online account.

 

Thanks, Emily.

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Maira
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Re: broken external brown box

Hi Emily,

Thanks for your reply and booking an engineer for me. I've received the text message with confirmation and the time works for me.

Out of interest, where on my online account can I see this booking? I've looked everywhere I can't find it.

Kind regards,

Maira

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digger159
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Re: broken external brown box

Hi

When we moved into our property 5 years ago our brown box on the outside wall was broken.  Unfortunately is has just deteriorated and now the cover keeps coming off when the wind gets up.  How do we go about having it replaced as the wires inside are getting exposed.

Regards

David

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