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Barnod12
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Broken cable

Virgin media cable on my property Is broken, it serves my neighbors house.

how do I get hold of someone to fix it.

i don’t have an account with virgin media so can’t use the uk customer service number?

 

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HowardML
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Re: Broken cable

Get your neighbour to report the fault and agree with you the access arrangements for the VM tech who will come to repair and replace. Don't get involved with VM yourself. You are right they won't deal with you. Only the account holder. But you can be helpful as to access.



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Roger_Gooner
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Re: Broken cable

Your neighbour should have a dedicated cable so find out why the cable sharing is being done as it's usually meant to be a temporary solution.

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Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection
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Graham_A
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Re: Broken cable


@Roger_Gooner wrote:

Your neighbour should have a dedicated cable so find out why the cable sharing is being done as it's usually meant to be a temporary solution.


Why post that.  There is nothing in the original post to suggest this is a shared cable.  The op clearly states they are not a VM customer.

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Roger_Gooner
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Re: Broken cable

The OP referred to the cable on his property which serves his neighbour, which often means a shared cable even if one of them is no longer a customer. And if it is a shared cable it is worth dealing with it.

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Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
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