Virgin Media Community

[Cezgoaty]

Hi,

My External Brown box is in a bad way and needs replacing. How can I arrange for it to be repaired?

I have had to tape it but wires are sticking out and I am worried it's a safety issue/that my service may go down as the wiring is exposed to the elements. 

Thanks

[spgray · Accepted solution]

call CS and report the issue

[Oyster]

Just wondering if it is much of an issue. I cannot recall having one of those brown boxes on this house but everything works fine. Now you mention it though, I might just make a little wooden roof to keep rain off the outside splitter box

[Hitman_Groove]

Hi,

My External Brown box is in a bad way and needs replacing. How can I arrange for it to be repaired?

Will someone contact me to get this replaced. The whole box is stuck together with tape. I have tried calling CS but can't get through

Please do get back to me.

Many thanks

Tesh 

[ctse18]

Hi I have a very badly damaged brown box outside my property which has cables in. Please can an engineer be arranged to replace this. Many thanks.