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Broadband installation

Hi everyone,

I have a question about my broadband installation. I had it installed on the 15th of October by one technician but incorrectly, as my Building Manager checked it. It has to be installed in another, proper way. It is quite an urgent situation. What are my options in this situation? Thanks

 

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Re: Broadband installation

Hello

In what way is it not installed properly, as saying not installed properly by a 3rd party doesn't mean much.

Regards Mike

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Re: Broadband installation

The technician sent by the VM installed it in the wrong way, not as it is usually installed in my building.
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Re: Broadband installation

and what is the "wrong" way?
you need to give actual details.

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My Broadband Ping - spgray

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Re: Broadband installation

Hello

The way the installs happen is down to the engineer, normally a box is placed on the outside of the premises and then a hole drilled through the wall, to place cable and boxes on the inside of the premises, this is the standard install, you will need to elaborate on what us deemed to be the right way.

If you wait around a member of the VM forum team will get to the post and have a look this may take a few days.

Regards Mike

 

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Re: Broadband installation

Is a "building manager" qualified to install virgin media equipment, i don't think so.
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Re: Broadband installation

The technician left a mess in the riser cabinet where all of the cables are. It is quite an old building. The cable is going outside the wall, but it is supposed to be placed underneath a carpet. Is there a way to get VM to send a new technician to do this properly? 

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Re: Broadband installation

they wouldn't lift carpets to fit cabling, that would be up to the owner to lift the carpet and replace the carpet after the engineer had run the cabling.

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My Broadband Ping - spgray

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