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WillNW5
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Broadband bonded channels - problems

Hi, for the last few days we've been suffering some unusual outages with our Broadband - unusual in that it doesn't seem to effect everything, and comes back quite quickly, but our overall speed does seem to be lower (getting 20Mb rapidly followed by 150Mb then back to 15Mb download on Ookla speedtest - whilst upload is quite stable).  We are on 350Mb service.

Obviously this is quite annoying, not least with two of us working from home and three home schooling - we need stability.

Looking at the Network stats I noticed that the power on channels 14, 15, 16 and 17 seem a bit low, and the RS errors on 16 and 17 seem very high indeed (data below). 

What does this mean and what can I do about it - it is a problem and is it the route cause of the issues we've been having?  We had an issue a few years ago with our cable to our house when we moved over to 350Mb service and Virgin wanted to replace in, but in the end they couldn't / wouldn't gain access and it recovered with a bit of work just replacing the very tail of the cable coming into our house.

Any advice very welcome.  Thank you in advance.

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1451000000-2.936256 qam40
2267000000-0.237256 qam17
3275000000-635256 qam18
4283000000-235256 qam19
5291000000-1.237256 qam20
6299000000-0.736256 qam21
7307000000-437256 qam22
8315000000-536256 qam23
93230000000.237256 qam24
103310000000.537256 qam25
11339000000-235256 qam26
12347000000-4.235256 qam27
133550000000.237256 qam28
14363000000-6.236256 qam29
15371000000-7.936256 qam30
16379000000-11.732256 qam31
17387000000-6.432256 qam32
18395000000-1.537256 qam33
19403000000-2.737256 qam34
20411000000037256 qam35
214190000000.237256 qam36
22427000000-0.237256 qam37
23435000000-1.736256 qam38
24443000000-336256 qam39

 

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked36.34690
2Locked37.6200
3Locked3514320
4Locked35.54300
5Locked37.3370
6Locked36.6310
7Locked37.3410
8Locked36.61320
9Locked37.6440
10Locked37.6480
11Locked35.749752
12Locked358360
13Locked37.3900
14Locked36.31670
15Locked36.62740
16Locked32.3159346497
17Locked32.35052615943055561
18Locked37.61370
19Locked37.31160
20Locked37.61090
21Locked37.61290
22Locked37.31590
23Locked36.62230
24Locked36.64420
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stabilo00
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Re: Broadband bonded channels - problems

Your downstream power levels are out of spec. Needs engineer visit.