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Booking an Engineer

I’ve been trying to book an engineer for the last 5 days 

and I’ve. Been waiting in line for over an hour all the time 

what’s happened to the tech and engineering department 

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Very Insightful Person
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Message 2 of 7
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Re: Booking an Engineer

What makes you think you need an engineer?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Re: Booking an Engineer

I moved back to virgin and for the past 2 months can’t get an engineer to come and complete the process 

I’ve been on the hold on the phone now for an hour 

 

and yesterday was on hold for 2:30min 

still not luck 
this company has gone down 

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Superfast
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Re: Booking an Engineer

which part of the process do they need to complete?
might help if you explain in detail what work needs carried out.

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My Broadband Ping - spgray

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Re: Booking an Engineer

When I switched from sky to virgin the engineer was meant to clans do the switch at the ports but hasn’t yet come 

2 months now yet I’m paying the full fee 

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Re: Booking an Engineer

was meant to do what?

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My Broadband Ping - spgray

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Message 7 of 7
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Re: Booking an Engineer

"engineer was meant to clans do the switch at the ports "

Errr.. translate please.    Are you connected or not? If so what is the problem?


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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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