Menu
Reply
KeithB1
  • 3
  • 0
  • 0
Joining in
386 Views
Message 1 of 3
Flag for a moderator

Anyone have an email I can use to escalate an isssue?

I'm still struggling to get any contact from Virgin Media - I have managed to get a couple of emails addresses via googling but not sure if they will work.  Is there anyway to escalate a matter without waiting hours and hours on chat or phone (and I have tried both)?

Thanks

0 Kudos
Reply
spgray
  • 2.39K
  • 139
  • 338
Problem sorter
377 Views
Message 2 of 3
Flag for a moderator

Re: Anyone have an email I can use to escalate an isssue?

virgin do not use email as a method of contact.

-----------------------------------------------------------

My Broadband Ping - spgray

0 Kudos
Reply
HowardML
  • 11.82K
  • 1.38K
  • 5.55K
Very Insightful Person
Very Insightful Person
376 Views
Message 3 of 3
Flag for a moderator
Helpful Answer

Re: Anyone have an email I can use to escalate an isssue?

No. There are no public use email addresses for VM in this area. Complaints procedure described here:

https://store.virginmedia.com/content/dam/eSales/Downloads/Consumer%20Complaint%20Code%20of%20Practi...



I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks