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KeithB1
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Anyone have an email I can use to escalate an isssue?

on ‎15-01-2021 11:37

I'm still struggling to get any contact from Virgin Media - I have managed to get a couple of emails addresses via googling but not sure if they will work.  Is there anyway to escalate a matter without waiting hours and hours on chat or phone (and I have tried both)?

Thanks

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spgray
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Re: Anyone have an email I can use to escalate an isssue?

on ‎15-01-2021 11:40

virgin do not use email as a method of contact.

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My Broadband Ping - spgray

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HowardML
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Re: Anyone have an email I can use to escalate an isssue?

‎15-01-2021 11:41 - edited ‎15-01-2021 11:57

No. There are no public use email addresses for VM in this area. Complaints procedure described here:

https://store.virginmedia.com/content/dam/eSales/Downloads/Consumer%20Complaint%20Code%20of%20Practi...



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