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01-05-2021 21:06 - edited 01-05-2021 21:07
Now been on hold on the live chat for over 1.5hrs and you bot apparently thinks someone will pick up in 45 mins...I don't think so. Need to talk to someone around the discounts coming to an end and what offers you can give
on 01-05-2021 21:43
Ignore the chat, try phoning, and do it first thing tomorrow.
But before that do your homework before you phone (ignore any non-relevant bits):
https://community.virginmedia.com/t5/Networking-and-WiFi/can-you-downgrade-package-without-using-the...
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