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a week ago - last edited a week ago
Now been on hold on the live chat for over 1.5hrs and you bot apparently thinks someone will pick up in 45 mins...I don't think so. Need to talk to someone around the discounts coming to an end and what offers you can give
a week ago
Ignore the chat, try phoning, and do it first thing tomorrow.
But before that do your homework before you phone (ignore any non-relevant bits):
https://community.virginmedia.com/t5/Networking-and-WiFi/can-you-downgrade-package-without-using-the...
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